I just read on CNET's Crave about Sprint's "dear John" letters to their more frequent customer service callers. It's an interesting tactic to streamline their customer service experience. The first thing I wonder about is whether these dismissals are not the work of Sprint. I just can't see how these can solely be those high-maintenance/"Dinette Set" types. Personally, I see much of this as messes of their own making. Comically, they're being quite gracious, since they're fully canceling their service, with no penalties. Considering their reputation, I'm quite certain that I'd be quite pleased with the option to bail. Somehow, I doubt that this will help their churn rate.
Driving along in Kirkland , home of the modern yuppie, I’m passed by a new Mercedes. Lovely, silver, shiny, new, bling-bling; a part of me loaded with insecurity twinges while I purr along in my Toyota. Why? How come this is a metric of my self-esteem? Am I being unfair to myself, being upset by this train of thought and it’s influence? Consider, please, how much this viewpoint is drilled into us. Look at how often this imagery gets pushed into our faces, and how long that’s been going on. It shouldn’t surprise me, really, that I sometimes feel this way. Though my conscious values oppose this, the lingering thread of this programming has threads into the depths psyche.
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