Skip to main content

Sprint's Customer Service

I just read on CNET's Crave about Sprint's "dear John" letters to their more frequent customer service callers. It's an interesting tactic to streamline their customer service experience. The first thing I wonder about is whether these dismissals are not the work of Sprint. I just can't see how these can solely be those high-maintenance/"Dinette Set" types. Personally, I see much of this as messes of their own making. Comically, they're being quite gracious, since they're fully canceling their service, with no penalties. Considering their reputation, I'm quite certain that I'd be quite pleased with the option to bail. Somehow, I doubt that this will help their churn rate.


Popular posts from this blog

Memories of Seattle: A Haiku

So many years here
Dramatic changes flowed past
Much lost with the gains

If you enjoyed this haiku, please take a look at the others I've written, or more of my writings about Seattle. And please subscribe to get my posts via email. 

Sign Board

Updated 12/16/14: The original site this was hosted on has gone the way of the dodo. I like this, so here found this and got the image back online.  

Here is the farm this references.

Learn About An Indian-American Couple Who Adopted White Children

This article, over at Huffington Post, provides a different look at race in America.

We’re Indian-American With Adopted White Children And Here’s What People Ask Us

A lovely, gentle piece exploring a mother's love for her children, both from birth and from adoption. I particularly enjoy the voice she adopted.

Some great lines in there. My favorite: "The hyphen will define us more than the terms themselves...", which tells a big part of the story about race in the United States right now.

I doubt Ms. Iyer thought much about the social experiment she would be opening up. I expect, simply, that she and her husband followed their hearts and opened their homes.

She opened my mind with her writing. I hope the same for you.