Inc. has a great piece looking at Taylor Swift and her uber-successful social media dialog with Apple. I've been very impressed with Ms. Swift. Her savvy social media execution has helped build her into a powerful brand. This is a woman who will have a powerful impact for years to come.
The article sums up the tools she used for success in this case nicely. She maintained a respectful tone in her dialog with Apple (I'm reluctant to use any other term as she made a statement and Apple, extremely wisely, took the advice). They also look at the way she's managed her relationship with her fans, with which I think she's done an exceptional job. And I adore the way she's poked fun, in a very positive way, at the media speculation and harassment that follows her.
Ms. Swift is a bright, talented and engaging woman, who I think has done an exceptional job to date managing her brand, life and business interests. There's a lot to learn from her savvy, no matter the sector you find yourself in. And if you're in the arts, there's tons.